Telemedicine Services are included with INF plans when traveling to the United States**
Telemedicine services are available when enrolled in an INF Plan for plan members & their families access to health providers instantly, from anywhere in the United States. All plan members when traveling to the United States become eligible of INF and when traveling to the United States, become eligible to take advantage of these non insurance services, which are provided at no additional cost to the plan member. Our Telemedicine service provides access to many of the same services offered by an in-person doctor visit or urgent care visit. Telemed is provided by DoctorPlease.
** This service is not available when traveling to Canada or Mexico.
Please note:
Services described on this page are not affiliated with Crum & Forster SPC.
Cost of the plan includes insurance and non-insurance components.
Telemedicine Provider:
When you enroll in a plan with policy number starting with INF and are visiting the United States, you are automatically eligible for a DoctorPlease Account as a plan member of INF. Doctor Please provides INF plan member with 24/7/365 access to DoctorPlease’s highly qualified, licensed healthcare providers by phone, mobile app or computer. Please contact Robin Assist if you need help in enrolling.
Telemedicine FAQ
How much does Telemedicine cost?
Our Telemedicine are offered at no cost so you get the best medical care possible at the lowest possible price. Doctor Please service comes at no additional cost to the plan member.
How do I use Telemedicine?
It's easy to use your Telemedicine account using modern technology. INF Telemedicine providers connect you to care when you need it most. Just follow these 3 simple steps:
Step 1: Request a visit
To get started, create an account. Then, using your phone, computer or mobile device, you can select if you would like to have a video or audio exam.
Step 2: Speak with you Provider
After reviewing your chart and medical history, your provider will start the visit. Discuss your symptoms and treatment options with a medical provider or therapist licensed to practice in your state.
Step 3: Receive Treatment
Follow your personalized treatment plan and get help feeling better faster. When medically necessary, your medical provider may write you a prescription, which you can pick-up at your local pharmacy.
Can I get a prescription?
Yes. Telemedicine will provide prescription & prescription refills. However, it is up to the doctor to recommend the best treatment. Doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse.
Please note that prescriptions may incur a cost if they are not eligible expenses in the insurance policies.
How to enroll in Doctor Please?
When you enroll in a plan with policy number starting with INF and are visiting the United States, you are automatically eligible for a DoctorPlease Account as a member of INF. DoctorPlease provides INF members with 24/7/365 access to DoctorPlease’s highly qualified, licensed healthcare providers by phone, mobile app or computer.
When should I use Telemedicine?
Telemedicine works similar to any urgent care clinic or doctor visit. That being said- you are able to visit a Telemedicine doctor for any of the following issues (list is not all inclusive):
- Abrasions
- Acne
- Allergies
- Asthma
- Bacterial Vaginosis
- Birth Control
- Bites and Stings
- Body Aches
- Bronchitis
- Bruises
- Cough
- Dehydration
- Shortness-of-Breath
- Medication Management
- Domestic Violence
- Urinary Tract Infections
- Insomnia
- Maternal Health and Post-Partum
- Mood Swings
- Obsessive Compulsive Disorder
- Panic Attacks
- Diarrhea
- Earache
- Light-Headedness
- Parenting
- Performance Coaching
- PTSD
- Relationships
- Sexual Abuse
- Sexuality
- Social Anxiety
- Spirituality
- Stress Management
- Substance Abuse
- Trauma
- Women’s Issues
For minor health concerns, you don’t have to wait in an emergency room or urgent care center for diagnosis and treatment. Our Telemedicine service provides a highly qualified team of medical providers who can evaluate common conditions like those listed above.
Can Telemedicine handle my emergency situations?
Telemedicine is designed to handle non-emergency medical problems. You should NOT use it if you are experiencing a medical emergency.
